Job Summary:
The Community Services Liaison is a professional who acts as a bridge between Adult Resource Alliance (ARA) and the community we serve. The role of the Community Services Liaison is to foster relationships, build trust, and ensure that Adult Resource Alliance is responsive to the needs and concerns of the aging community within Yellowstone County.
Scope of Responsibility:
The overall scope of responsibility of the Community Services Liaison is to educate the community about available services, improve public image, foster community outreach, and promote ARA programs and services. This position is also vital in providing support to the seniors we serve (families/caregivers included) through education, assisting in the navigation of often complex social services, facilitating support groups, and promoting connection.
Essential Duties and Responsibilities:
· Maintains the Community Services Liaison Program, which includes a communication and engagement plan, by using input gained from focus groups, internal staff, leaders, program participants, and various other community stakeholders.
· Guides program participants towards appropriate and eligible social services to support independent living.
· Act as the ARA’s first point of contact in the service referral pipeline.
· Promotes the ARA image and goals through public speaking engagements, presenting at community events, and connecting with social service partners.
· Collaborates with all ARA departments and community agencies to provide an effective wraparound approach to address participants needs.
· Works closely with the ARA Community Health Worker to ensure timely intake and enrollment of potential program participants into our Senior Circle of Care Program.
· Establishes ongoing feedback loops with community agencies and stakeholders to adjust referral effectiveness and impact.
· Continuously expands knowledge and understanding of community resources, services, and programs in order to optimize the positive impact on the participants we serve.
· Works closely with other local and state agencies with the goal of providing program access support ensuring ease of entry to our Senior Circle of Care Program and services.
· Facilitates our Caregiver Support Groups which includes organizing guest speakers, creating presentations, developing monthly flyers for distribution, and writing news articles for our bi-monthly Prime Connections publication.
· Actively participates in program evaluation and quality improvement activities.
· Maintains confidentiality of client information.
. Other duties as assigned.
Supervisory Responsibilities:
- This position has no direct supervisory responsibilities but does serve as a coach and mentor to volunteers.
Minimum Qualifications (Experience/Education):
· Bachelor’s degree in relatable field of study
· 2 years of related work experience preferred
· Excellent verbal and written communication skills
· Excellent interpersonal and customer service skills
· Strong problem-solving skills
· Cultural competence
· Effective organizational and time management skills
· Strong networking abilities
· Local knowledge preferred
· Proficient with Microsoft Office Suite or related software
· Must have a valid Montana driver’s license, insurance, and reliable transportation
· Must pass background check
Physical Demands & Working Conditions:
· Must be able to remain in a stationary position 50% of the time.
· Ability to lift to 20 lbs. using safety equipment or with assistance.
· Constantly operates a computer and other office productivity machinery, such as a copy machine, computer printer, presentation equipment, etc.
· The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in all situations.
For additional information reach out to Kristen Rose, HR Director at 406-259-9666 x201 or email [email protected].
To apply click here
Job Type: Part-time
Pay: $15.00 – $16.25 per hour
Schedule: Monday to Friday
Education: High school or equivalent (Required)
Experience: School bus driving: 1 year (Preferred)
License/Certification: Driver’s License (Required)
Work Location: Multiple locations
Job Summary:
The Adult Resource Alliance, in partnership with the City of Laurel, provides door-to-door transportation for all Laurel residents living within one mile of the Laurel City limits. A 12-passenger lift-equipped bus provides the transit services within Laurel Monday – Friday, and to/from Billings every Tuesday. This Substitute Bus Driver position would fill-in for the Laurel Bus Driver as needed.
Essential Duties and Responsibilities:
Laurel Bus Driver
1. Provides transportation services during regularly scheduled hours to/from Billings, or within the Laurel community, to senior individuals following established policies and procedures by Adult Resource Alliance.
2. Communicates with City of Laurel Dispatcher on pickup, transfer, and drop off of passengers.
3. Provides boarding and deboarding assistance including wheelchair passengers, passengers using walkers, and other mobility assisting devices; takes appropriate measures to assure secure and safe transport of passengers.
4. Accepts and processes donations according to Adult Resource Alliance’s Transportation Program, City of Laurel policies, and money handling procedures.
5. Completes daily vehicle inspection to include bus service logs: checking tires, oil, other lubricants, water levels, lights, fuel, and washing and keeping the vehicle clean and orderly inside and out. Report all routine and non-routine maintenance and mechanical issues to supervisor.
6. Abides by all local, state, and federal traffic laws, as well as City of Laurel and Adult Resource Alliance’s policies and procedures. Operates the vehicle in a safe manner and demonstrates extra care and caution while driving during inclement weather conditions.
7. Implements emergency plan in the event of an emergent situation.
8. Completes daily log of activities, passenger count, and passenger incidents.
9. Attends and participates in scheduled staff meetings, and other meetings relating to transportation, as requested.
10. Maintains confidentiality of passenger information.
11. Other duties as assigned.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Minimum Qualifications:
- High School Diploma or the equivalent
- A valid, unrestricted Montana driver’s license and clean driving record required
- First aid and CPR Certification required (or the ability to obtain certification)
- Experience in dealing with the public, preferably senior citizens
- Strong interpersonal and communication skills
- Previous minivan experience desirable
- Must pass a national background check
- Comfortable driving assigned van/bus
Physical Demands & Working Conditions:
- Considerable sitting, reaching, use of arms and hands
- Frequent rotation of neck
- Occasional standing, walking, bending, and stooping
- Occasional lifting, pushing, and adjusting mobility devices using proper safety equipment; occasional carrying of items up to 20 lbs.
- Occasional exposure to extreme cold and hot due to weather conditions
- Good distance, peripheral and close vision
- Ability to listen and speak clearly